A "Return" policy...

[fulltimer56]

As the middle of March you HAVE to state what kind of "Return" policy you have.

I would like to know what y'all think about listing a return policy on your ebay, comicsbid, etc listings? On all my book listings in my store I have it listed that I don't take returns but don't know if that is good or not?

Any info from y'all would be most welcome!

Linda

[comicstock]

Linda,

I was planning to reopen my eBay Store this March after a long hiatus.
Currently, I'm loading stuff up on Turbo Lister.
This is the first I've heard of a 'return' policy.
Quite annoying, I'd say, but then again, eBay has been quite aggrevating the last few years. Par for the course.
I don't have an opinion yet as I must get caught up on eBay happenings...:(
I'll be interested to see what others have to say.

[SatansProdigy]

I always had a return policy, so this won't bother me at all.

[nocutename]

As the middle of March you HAVE to state what kind of "Return" policy you have.

I would like to know what y'all think about listing a return policy on your ebay, comicsbid, etc listings? On all my book listings in my store I have it listed that I don't take returns but don't know if that is good or not?

Any info from y'all would be most welcome!

Linda

Hi Linda,

I am new to this message board, my name is Jean. I am unaware of this new policy change, so if you have a link I would love to read it.

Anyway, I am not a dealer so when I list items on ebay I normally disclose "as is" and no returns. Basically, I read alot and sell after I am done. But my auctions don't yield alot of bidders for the most part and I would venture to say that is the reason why. Hope that helps.

[grininbarrett]

A No return policy negatively affects bids on collectibles.

The question is: whether or not the policy costs more than the headaches it reduces.
I would propose that the answer is that the number of complaints are slightly lower because you may eliminate some chronic "picky" bidders. But the only ones you eliminate are the ones that read all the way through the listing.

Personally, I think it is more trouble than it is worth because folks may feel obligated not to complain and then ding your DSR's.

[fastballspecial]

Linda,
I would not sweat a return policy I have had an open one for years in my ebay store with I think only one issue in about 4 years of it. Just keep in mind if you sell higher grade books your packing needs to be top notch and your grading needs to be strict. Those two things will basically eliminate the concern of a return policy. I get more complaints about teh time it takes to open my packing to get to the comics then about anything else. Not saying I havent had to refund one or two over several years, but is far and few between. Some people you will never please.

[razorz000]

As the middle of March you HAVE to state what kind of "Return" policy you have.

I would like to know what y'all think about listing a return policy on your ebay, comicsbid, etc listings? On all my book listings in my store I have it listed that I don't take returns but don't know if that is good or not?

Any info from y'all would be most welcome!

Linda

I sould leave this alone but just can't ..... :?

When I was selling books on feepay some years ago I offered a return policy and someone had asked for me to refund them on books which they had bought... Of course I did and refunded them the full amount plus shipping both ways. Well when I opened the return package I got "SCAMMED" the person send almost every book that was not in the lot & from that day one they ruined it for everyone else.. I slowly quit selling on their and have NEVER offered a return on books because of it. That is also why I offer my books with large scans and well packaged so they won't get damaged, but can't always promise the damaged part because the USPS does what they will with the package once it's out of my hands.

Plus I'm moving out of raw books and leaning more towards graded books to sell. Can't despute the grade.

[fulltimer56]

Jean,

I got this email on the 8th of January:

Seller Update: January 8, 2009
Get a head start in 2009 with these seller specials running now:
50% off auctions-the whole month of January. Ring in the New Year with "quick turn" auctions. Get 50% off Listing Fees (http://mail.ebay.com/op/c/157e8d71eecII1cac56II705492II158127d5cf3) all month for 1- and 3-day Auction-style listings. It's a great way to sell single quantity and unique items and get a quick visibility boost in Best Match search.
PowerSellers: Double your discounts with free shipping: Free shipping works to boost sales and DSRs, buyers love it, and best of all double PowerSeller discounts are extended through March (http://mail.ebay.com/op/c/157e8d71eedII1cac56II705492II158127d5cf3).
Get free Subtitle on all listings with free shipping. Offer extended through March.
List books, music, movies and DVDs, and video games for just 15¢--and get free Subtitle. This special offer on Fixed Price listings in these hot categories is extended through March (http://mail.ebay.com/op/c/157e8d71eeeII1cac56II705492II158127d5cf3).
NEW! Say goodbye to negative Feedback due to customs
We've taken steps to help protect sellers who ship globally from negative or neutral Feedback due to customs delays or customs fees. We'll now remove negative or neutral Feedback (http://mail.ebay.com/op/c/157e8d71eefII1cac56II705492II158127d5cf3) as long as your listing includes a clear message to buyers (http://mail.ebay.com/op/c/15806f71caaII1cac56II705492II158127d5cf3) and the negative and neutral clearly calls out customs was the reason for the Feedback.
Important: make sure your listings are up to date

For Books, Music, DVDs & Movies and Video Games listings: Remove any references from your item descriptions to shipping charges that exceed the maximums. Listings in violation are now being taken down.
Make sure your shipping charges reflect the new carrier rates: by January 5 for UPS and by January 18 for USPS.
Remove any references to checks and money orders from your listing descriptions. Starting January 15 these listings will be taken down.
If you are shipping globally, add customs "disclaimer" text to your description to help protect your Feedback.
A return policy and handling time must be specified in your listings by mid-March.
Save time by making any needed updates to your listings at once. See the Seller Checklist (http://mail.ebay.com/op/c/15806f71cabII1cac56II705492II158127d5cf3) for details and options for bulk editing.
January rate changes announced by USPS (http://mail.ebay.com/op/c/15806f71cacII1cac56II705492II158127d5cf3)® and UPS (http://mail.ebay.com/op/c/15806f71cadII1cac56II705492II158127d5cf3)®
We update the rates in the shipping calculator at midnight on the day the changes take affect-January 5 for UPS, January 18 for USPS.
Good news: USPS® is introducing a new, smaller Priority Mail flat-rate box for the same rate as a flat-rate envelope. The new box will be available in listing flows starting in late January.

Hope this helps,
Linda


Hi Linda,

I am new to this message board, my name is Jean. I am unaware of this new policy change, so if you have a link I would love to read it.

Anyway, I am not a dealer so when I list items on ebay I normally disclose "as is" and no returns. Basically, I read alot and sell after I am done. But my auctions don't yield alot of bidders for the most part and I would venture to say that is the reason why. Hope that helps.

[SolitaireOne]

I don't sell a ton of items on eBay, let alone high dollar ones. In fact, some is time sensitive 'pricing' material. I shouldn't be expected to take those kinds of items back -- should I?

Wouldn't no policy for returns (ie: not taking them) still be considered "a policy" in this case?

:confused:

[fulltimer56]

I don't sell a ton of items on eBay, let alone high dollar ones. In fact, some is time sensitive 'pricing' material. I shouldn't be expected to take those kinds of items back -- should I?

Wouldn't no policy for returns (ie: not taking them) still be considered "a policy" in this case?

:confused:

A "No Return Policy" is considered a return policy but you have to have something listed. You have to show either a "No Return Policy" or a "Return Policy" after the middle part of March it will not be able to show "Return policy not specified" anymore. That's the way I read it, anyway!

Linda

[nocutename]

Thanks Linda. I got the same message but did not read much pass the 50% off listing. So it looks like it just needs to be in the body of the sale. I guess I am cover as I sell as is on ebay.

[rowand]

I always had a return policy, so this won't bother me at all.

DITTO, send it back and I will refund no questions asked. Eight years with that policy and it has never been used, They bitch but then they keep the comic. I average about one problem in 100 sales.

[fulltimer56]

I had neither! I just don't say one way or another!! I have had no returns but I did have a buyer that wasn't happy with a comic and since it wasn't but a couple of dollars, I refuned his money and when he said he was going to return it I just told him to keep it. He was a repeat customer before then and he has been a repeat customer since then!

Right now I have a "no return" policy in force but I'm fixin' to change that to a "Return" policy with the buyer paying the return shipping. Of course since most of my stuff is dollar stuff in my store I don't see it being a problem!

Linda